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TOSD Support Agreement

Support Agreements are only required by client’s whose website is not hosted by TOSD.

The purpose of a TOSD Support Agreement is to provide clients with ongoing website application support after the initial 3 month warranty period has expired. At just $8.00 per month, a Support Agreement is an excellent way of securing your website facilities with regular offsite backups, and ensuring that help is there when it is needed. The breakup of the monthly rate is $3.00 for the complete backup and 4 x $1.25 for the included support tickets.

Support Agreement Coverage

Support Item Included
Written help and advice with queries relating to your website application.  Note that all ‘help and advice’ is delivered via the TOSD Support Desk. Yes
Weekly, scheduled, offsite backup of the entire hosting account (files and database) Yes
Website Maintenance. All maintenance work, i.e physical work performed on a client website by TOSD, is subject to a separate quotation and is not covered by the annual Support Agreement fee. No
Website and email server assistance is not available on servers not managed by TOSD No
Number of hosting accounts covered by a single Support Agreement 1
Annual Support Agreement Cost (payable in advance): $96.00

(all prices include GST – rates are per hosting account per year)

How to Subscribe to a Support Agreement?

Submit the following form. You will be directed to PayPal where you can make a secure payment by credit card (Visa or Mastercard) or by transferring funds from your own PayPal account.

Important Notes

  • The first backup will be performed within 48 hours of the receipt of your payment.
  • Owners will be advised of any recommended security upgrades to any of their website facilities.
  • This Support Agreement does not cover modifications, uploading of client content, or maintenance associated with problems caused by the owner.
  • Support Agreements are only applicable to client’s whose websites are not hosted by TOSD.
  • Each Support Agreement is applicable to a single hosting account. If a client has multiple hosting accounts, then a Suppport agreement would be required for each one.
  • If a Support Agreement is not established with The Online Shop Designer (TOSD), then TOSD cannot re-instate a website and its data in the event of failure. With a backup, an entire website and all associated facilities can normally be restored in under half an hour!