For a variety of support articles & resources please check the Articles Index.
If you would like to access the TOSD Knowledge Base, or submit a Support Ticket, please visit the Support Desk.
Note: These facilities are for TOSD clients. If you are not a TOSD client and have a general enquiry please use the Contact Form.
There are two phases to TOSD support. In the first, the 3 month warranty period, TOSD endeavours to assist clients with all website related queries they may have. In effect, this is a form of extended training to help clients become familiar with the administration of their websites and it is expected that minor adjustments may need to be made to fine tune the operation of the website during this period. All queries for warranty support must be lodged via the TOSD Support Desk.
The second phase provides extended support after the expiry of the warranty period. This ongoing support, which is still covered by the hosting fees, is limited to the provision of help and advice delivered in the form of replies to queries lodged by clients on the Support Desk.
Additional support notes:
Warranty support includes:
- Setting up server side email accounts as required and issuing client’s with the relevant information they need to create corresponding accounts in their PC based email application.
- Fine tuning web applications to best reflect the required functionality as itemised in the approved website proposal.
- Operational advice relating to the website applications created by TOSD. Typically this would include websites based on Content Management Systems, eCommerce facilities (online shops), forums & blogs.
- Support for any faults that may arise.
Warranty support does not include:
- Advice on desktop applications including office and image editing programs.
- Issues involving LANs, Firewalls, Windows, Browsers or any other desktop applications that may effect the way a client’s browser accesses the Internet or displays websites.
- New work or modifications that were not part of the agreed proposal.
Ongoing Support includes:
- Support Desk replies on any queries relating to a client’s domains, hosting account, server-side email accounts or website application. Note that in cases where a client’s website was not developed by TOSD, or is not hosted by TOSD, advice may be limited.
Ongoing support does not include:
- Modifications that were not part of the initial website development or the performance of actual work on a client’s website. If such work is required then a fee will be applied.
- Advice on desktop applications including office and image editing programs.
- Issues involving LANs, Firewalls, Windows, Browsers or any other desktop applications that may effect the way a client’s browser accesses the Internet or displays websites.
Contact TOSD for further details.
See also:
For a wide variety of support articles and resources please check out my Support Blog (either search the Blog Archives or browse the Categories). Alternatively a complete listing of all support articles is available in the Articles Index.