Over the last few months 2 of my clients have had the security of their hosting accounts breached by spammers inserting scripts to activate illegal mass mailing campaigns. The result was that the server administrators had to immediately put the hosting accounts into suspension until the offending scripts were removed. In other words the websites were temporarily, but completely, out of action.
On this occasion it was fortunate for those involved that their web facilities were not actually destroyed, which meant that I was as able to remove the scripts and re-enable their websites. The outcomes could have been very different however, as I don’t think either client had a current backup.
To manage this situation I suggest that clients do one (or both) of the following:
- Ask TOSD to change your hosting account’s password to something more complex and secure. It’s FREE – just submit a Support ticket.
- Take out a Support Agreement with TOSD for just $5.00/month (payable annually). As well as ongoing help and advice with your website applications, a Support Agreement includes automatic, scheduled, monthly offsite backups so that in the event of a catastrophic failure of your web facilities a recent backup will be at hand. And restoration can take as little as 15minutes. Compare that to having to re-create you website and all its content from scratch